Having a Mentor to help Realise your Potential

What is mentoring? Who is a mentor? Several experts have published their definitions over the years. Kathy Kram, well known author of multiple papers and books on mentoring and Professor in Management at the Boston University School of Management, defines a mentor as “someone who may provide a host of career development and psychosocial functions, which may include role modelling and sponsoring.” These insights were published in her book Mentoring…

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Is your SME Business Gold – or at least Silver!

A Gold business is one that provides its customers with such a positive, uplifting, memorable experience that it generates its own marketing. Have you ever had such a great experience as a customer that you just couldn’t wait to tell your family and friends about it? If your business commands this type of pro-active, word of mouth, self-generating marketing – you know you have a Gold business. Here are 10…

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5 Tips to Get over Your Fear of Conflict          

Most of us have some resistance to conflict. Instead of addressing issues directly, we try to be ‘nice’ or avoid issues altogether. We can end up spending an inordinate amount of time talking to ourselves and others without confronting often necessary conflict. We complain, feel frustrated and ruminate on something that already happened. Or, we anticipate something that might happen. These conversations usually sound something like this: “My colleague interrupted…

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Four Tips for Building Accountability

Accountability is a favorite word to invoke – when the lack of it has become so apparent.  Its’s also a loaded word and political football in major sectors crying out for reform, such as health care and public education. Who should get what data about doctor success rates, hospital effectiveness, student achievement or school performance? What should be measured or tested? What should be done with the data? Should doctor…

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Pick up the phone and stop emailing!

Some of my mentoring and coaching clients have significant communication challenges in their organisation. I constantly reinforce that they need to communicate more without texting, emailing, tweeting or whatever else one does on smart devices and laptops. We are losing that all-important human interaction because of the perceived ease of these ‘communication’ tools. In fact many people seem hell-bent on avoiding conversation altogther. Go to a public place and witness…

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Taking Action – Even ‘ordinary’ actions done daily can bring extraordinary results.

Most of us struggle in taking action at some stage – some of us more than others! Inaction is the primary cause of failure. The best ideas in the world lie in the top drawers or dead thoughts of dead people. Never to see the light, never to transform, never to add value to the human condition. What a shame that so many of the great ideas, thoughts and intentions…

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