Having a Mentor to help Realise your Potential

What is mentoring? Who is a mentor? Several experts have published their definitions over the years. Kathy Kram, well known author of multiple papers and books on mentoring and Professor in Management at the Boston University School of Management, defines a mentor as “someone who may provide a host of career development and psychosocial functions, which may include role modelling and sponsoring.” These insights were published in her book Mentoring…

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Is your SME Business Gold – or at least Silver!

A Gold business is one that provides its customers with such a positive, uplifting, memorable experience that it generates its own marketing. Have you ever had such a great experience as a customer that you just couldn’t wait to tell your family and friends about it? If your business commands this type of pro-active, word of mouth, self-generating marketing – you know you have a Gold business. Here are 10…

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Pick up the phone and stop emailing!

Some of my mentoring and coaching clients have significant communication challenges in their organisation. I constantly reinforce that they need to communicate more without texting, emailing, tweeting or whatever else one does on smart devices and laptops. We are losing that all-important human interaction because of the perceived ease of these ‘communication’ tools. In fact many people seem hell-bent on avoiding conversation altogther. Go to a public place and witness…

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