Communications Effectiveness – Email, SMS or the Phone? Maybe Even Face-to-Face!

I recently saw an email in my inbox from a member of my team. I realised an appropriate response would take more time than I had at that moment. So I skipped it, planning to return to it later. The email quickly got buried and after a week went by, it was forwarded to me again, with a note: “Wanted to make sure you received this.” This time, I picked…

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